Commission on Credentialing – Town Hall Meeting

Greetings Members,

I want to sincerely apologize for the difficulty some of you experienced when trying to access the Town Hall. The HQ team understands how frustrating that is, and we take full responsibility for the disruption.

On a positive note, approximately 200 members were able to connect without issue. However, this message is especially for those who encountered barriers, needed passcodes, or had to wait for support. We were able to respond through our new dedicated support line, where calls and texts were handled in real time to assist with access. Although this support line is new, it has already proven to be an effective resource, and we will continue to strengthen and expand it to better serve you.

We have recently launched a centralized event coordination plan with the clear goal of making the NAP calendar the single, reliable source for accurate access links for every published event. This includes ensuring that all live events either contain direct login information or a clear next-step access point when links are secured within the member portal. Moving forward, you will always have the information you need to successfully join an event through this calendar.

Behind the scenes, our team remains in transition, and we are actively realigning roles and responsibilities to ensure that the right people are supporting the areas best suited to their strengths. At the same time, we are refining our processes and standardizing how events are set up and managed. These combined efforts are focused on delivering a more consistent and seamless experience for all members.

I remain personally committed to ensuring that NAP services are delivered reliably and professionally, beginning with smooth and accessible virtual events.

Thank you for your patience, your understanding, and your continued engagement with NAP.

Warm regards,
Jess